Gong Tools Reference

Overview

When you connect Gong to your MCP server, you get 3 additional tools that provide comprehensive access to your sales call data. These tools work together to list calls, retrieve transcripts, and analyze call details.

Available Tools

Typical Workflows

Discovery → Transcript Retrieval

Example natural language command:

"Show me my Gong calls from last week, then create a mind
 from the call with our enterprise prospect"

Call Analysis Workflow

Example natural language command:

"Analyze my top 5 longest calls this month and show me
 the main topics discussed and speaker participation rates"

Tool Details

gong_list_calls

Purpose: List call recordings with metadata and optional date filtering

Key Features:

• Date range filtering (from/to dates)
• Pagination support for large result sets
• Returns call IDs, titles, participants, duration, date

When to use:

• Finding specific calls by date
• Discovering available calls before retrieval
• Building call inventories
• Filtering to calls of interest

View full documentation →

gong_get_transcript

Purpose: Retrieve detailed transcripts with full speaker attribution

Key Features:

• Complete conversation text
• Speaker names and email addresses
• Timestamp information
• Structured by speaker turns

When to use:

• Creating minds from sales conversations
• Analyzing customer objections and responses
• Extracting individual speaker segments
• Training AI on actual conversations

View full documentation →

gong_get_call_details

Purpose: Get comprehensive call analytics and metadata

Key Features:

• Participant details (names, emails, roles)
• Topics discussed during the call
• Call structure (agenda items, phases)
• Speaker statistics (talk time, word count)

When to use:

• Understanding call dynamics before downloading transcripts
• Analyzing topic coverage across calls
• Evaluating speaker participation
• Identifying high-value calls for mind creation

View full documentation →

Integration with Mind Reasoner

Creating Minds from Gong Calls

The most common workflow combines Gong tools with Mind Reasoner tools:

1. Discovery: Use gong_list_calls to find relevant calls
2. Retrieval: Use gong_get_transcript to get the full conversation
3. Mind Creation: Use Mind Reasoner create_mind to create a digital entity
4. Upload: Upload the Gong transcript as training data
5. Training: Create snapshot and wait for AI training to complete
6. Simulation: Run predictions based on the sales conversation patterns

Natural language example:

"Create minds for all the customer-facing participants
 in my Gong calls from the last quarter"

AI automatically orchestrates all steps, handling pagination, transcript retrieval, and mind creation.

Bulk Mind Creation

Process multiple calls at once:

"Find all my discovery calls from Q4, create a mind for
 each prospect, and train them on their segments of the conversation"

The AI will:

• List and filter calls by type/date
• Retrieve transcripts for all matching calls
• Identify prospect participants
• Create individual minds
• Extract relevant transcript segments per person
• Upload and train each mind

Tips for Effective Use

Filtering Strategies

By Date:

"Show me calls from the first week of November"
"List calls between October 15 and October 30"

By Participant:

"Find calls with prospects in the enterprise segment"
"Show me all calls where Sarah from our team participated"

By Call Characteristics:

"Find my longest calls this month"
"Show me calls that lasted more than 45 minutes"

Combining Tools

Get maximum value by using tools together:

"List my calls from this week, get details on the top 3
 by duration, and if any discussed pricing objections,
 create minds from those conversations"

This single command uses:

• gong_list_calls for discovery
• gong_get_call_details for filtering
• gong_get_transcript for retrieval
• Mind Reasoner tools for mind creation

Limitations & Considerations

API Rate Limits

Gong enforces API rate limits. The MCP server handles these automatically, but be aware:

• Bulk operations may take time if rate limited
• Error messages will indicate when to retry
• Consider spreading large operations over time

Data Access

You can only access:

• Calls you have permissions to view in Gong
• Calls from your organization’s Gong account
• Transcripts that have been fully processed

Speaker Attribution

• Speaker emails are provided directly by Gong (accurate)
• Speakers are identified by Gong’s voice recognition
• External participants may have limited metadata

Next Steps